A.Most customers won’t bother to complain even if they have had unhappy experiences. |
B.Customers have no easy access to store managers. |
C.Few customers believe the service will be improved. |
D.Customers would rather relate their unhappy experiences to people around them. |
A.New customers are bound to replace old ones. |
B.Most stores provide the same kind of service. |
C.Not complaining to manager causes the shopper some trouble too. |
D.It is not likely the shopper can find the same products in other stores. |
A.can stay longer browsing in the store |
B.won’t have trouble parking their cars |
C.won’t have any worrier about security |
D.can find their cars easily after shopping |
A.Design of store layout. |
B.Hiring of efficient employees |
C.Huge supply of goods for sale. |
D.Manners of the salespeople. |
A.exert pressure on stores to improve their service |
B.voice their dissatisfaction to store managers directly |
C.settle their disputes with stores in a diplomatic |
D.shop around and make comparisons between stores |