| A.his intended purchases were of poor quality. |
| B.there’s nothing he wanted in the shop |
| C.the clerk didn’t speak English |
| D.the clerk didn’t treat him kindly |
| A.attitude | B.hatred | C.idea | D.opinion |
| A.He did not want to smile. |
| B.He would thank the young man. |
| C.He smiled back at the young man. |
| D.He was happy to meet the young man. |
| A.help people in trouble |
| B.smile at others |
| C.practice smiling every day |
| D.be generous to strangers |
| A.taught the author a valuable lesson |
| B.taught the author how to smile |
| C.had offered help to the author |
| D.was a friendly employee of the shop |