I recently had a patient undergo surgery. He’d been out to have dinner with some friends and had started to feel ____, so he came in to see me. I made the diagnosis (诊断) and called a surgical colleague to do the operation on him. Afterwards, I ____the surgeon, who rep orted the operation had gone well, with almost no blood loss, and considered the whole process a success. When I went to visit my patient in his hospital room, however, he painted a much ____ picture. He was very thankful to be ____ and to all of us who’d worked hard to bring that ____about. But what he was most focused on was how ____ his minute-by-minute experience had been. He’d been in terrible pain and felt incredibly uncomfortable after the operation. He had to wait in recovery for an hour ____ they’d gotten his post-operative pain under control. He’d also had a terrible itch (痒痒) between his shoulder that he was unable to ____ by himself and couldn’t get anyone else to help him until he’d gotten his nurse’s ____ . When he’d been cleared to ____ the operation room, he’d been all but forgotten about for another hour until his hospital room was ready. He’d wanted to ____ the room number so he could text his wife, but no one around told him. Finally, when he’d arrived at his room, he ____ that he couldn’t eat anything until he started passing gas. As I listened to his ____ , I realized what a gap existed in doctors’ goals and his. Doctors ____ to save him, but they didn’t understand how much the little things ___ his experience in hospital.